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According to Gartner "In the face of digital transformation, infrastructure and operations leaders' traditional approach to delivering business value is proving insufficient in many areas. Infrastructure and operations leaders must take the lead and proactively address the need for agile practices, new AI use cases and a more holistic approach to managing complex environments."

Read this report to learn how to:
  • Modify traditional ITSM practices to support agile and DevOps
  • Prepare for hybrid digital infrastructure management
  • Enable I&O teams to leverage cross-domain data to assess business impacts


Gartner, Predicts 2020: IT Operations, Mark Cleary, Pankaj Prasad, Roger Williams, 5 December 2019